Terms of Service
Base text subject to legal review. Last updated: June 2026.
1. Purpose
These terms govern the access and use of the Xerebro platform (hereinafter referred to as the Platform), a software service for corporate training management with artificial intelligence, offered to companies (Clients) and their authorized users.
2. Accounts and users
The Client is responsible for registering their users, assigning roles, and maintaining the confidentiality of credentials. The number of active users is subject to the contracted package.
3. Packages, pricing, and billing
The current packages, features, and prices are published at xerebro.mx/precios. Payments are made in advance on a monthly basis unless otherwise agreed. Prices are expressed in Mexican pesos and do not include VAT unless indicated.
4. Acceptable Use
The Client and its users are obligated not to use the Platform for illegal purposes, not to attempt to breach its security, and not to upload content that infringes third-party rights.
5. Content and Intellectual Property
The Client retains ownership of the content they upload. Xerebro retains ownership of the Platform, its software, brand, and proprietary catalog content.
6. Artificial Intelligence
NadIA's responses are generated with artificial intelligence models based on Client content and user context. They are advisory and do not replace professional judgment. The Client can configure memory retention according to their package.
7. Data Protection
The processing of personal data is governed by the Privacy Notice published at xerebro.mx/aviso-de-privacidad and applicable Mexican law.
8. Availability and Support
Xerebro makes reasonable efforts to keep the platform available. The committed service levels apply only to Enterprise contracts with SLA.
9. Termination
The Customer may cancel their subscription at the end of the current period. Upon termination, the Customer can request data export within 30 days.
10. Limitation of liability
To the extent permitted by law, Xerebro's total liability is limited to the amount paid by the Client in the twelve months prior to the event that gives rise to it.
11. Legislation and jurisdiction
These terms are governed by the laws of the United Mexican States. The parties submit to the competent courts of Mexico City.
12. Contact
For inquiries about these terms, write to hola@xerebro.mx.